- Value your client’s learning process more than you value your own expert knowledge.
- Make sure your client or participant is talking more than you.
- Speak less and speak simply, only one question or reflection at a time.
- Balance questions and reflections so that your client or participant does not feel they are being interrogated.
- Be the change you seek, model the behaviours you want to see.
- Hold unconditional positive regard for your client or participant, do not judge or criticise.
- Have a respectful understanding of another person’s experiences, feelings, needs and desires.
- Never dominate the conversation in your eagerness to help, but always try to remain humble.
- Trust and rapport are not earned once and for all. They are won or lost, during every moment of the conversation.
- Under-promise and over-deliver, always.
- Let your client or participant find the answers, assist them to acquire knowledge.
- Be honest, share and explore what is there with courage. Step into the fire.
If you’d like some support to help you become a better business coach or facilitator for your clients, speak to our Remarkable Results team, we’re masters in facilitation and training. Contact us today.