Facilitation
Empowering small groups in organisations to achieve desired outcomes
Mark’s facilitation methodology is based on key concepts that ‘make easy’ the group’s journey to the desired outcome. Facilitation comes from the Latin word ‘facil’, literally to ‘make easy’. The interpersonal communication models and the small group processes he uses are tailor made to the specific group, culture and outcomes required.
Key Models Employed:
Professor Neil Rackham’s Interpersonal Behavioural Framework: This model enables Mark to navigate even the most challenging and disruptive group dynamics, ensuring genuine collaboration, group alignment and positive action-based outcomes.
Group Process: Mark partners with his clients in selecting from over 40 group processes, including strategy development, action planning, decision making, sense making, risk mapping, prioritisation, root cause analysis, team development, account planning, win strategy development, vulnerability analysis, customer journey mapping, problem analysis, business case development, change readiness, and many more.
Facilitation Training: Mark builds the capability of staff making the shift towards operating as highly effective facilitators though his renoun Facilitation Excellence training methodology.
Multiple Leadership, Consulting and Sales Training Methodologies: Mark is certified to deliver over 20 internationally recognised sales and leadership development programs from some of the leading capability development organisations globally. This includes Korn Ferry, Miller Heiman, Huthwaite, Achieve Global, Australian Institute of Management, Forum to name a few. Mark has also authored over a dozen capability programs in Sales Leadership, Consulting, Front-Line Leadership and Change Management.
Key outcomes
Powerful Group Dynamics: Harnessing the wisdom and knowledge in the room towards action and results. This journey also resets collaboration culture in your teams, leading to ongoing replicated benefits.
High Net Promoter Scores: Mark consistently delivers NPS scores of 9 and above. This drives organisation wide adoption of the initiative or desired behavioural/change outcomes.
Improved Business Outcomes: Faster, more efficient and more effective outcomes that stick due to the journey the group take to owning and achieving the desired outcome/solution/metric.
Streamlined Operations: Adopt improved, efficient processes that support sustained cultural or financial growth.
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